Embark on a journey with the pioneers of polar adventure travel since 1991. Quark Expeditions® stands as the outstanding leader, boasting an illustrious history of groundbreaking achievements in polar exploration. From traversing the Northeast Passage with intrepid adventurers to venturing to the far reaches of Antarctica, Quark has consistently pushed boundaries, redefining the possibilities of polar travel. Our diverse fleet of passenger vessels and unparalleled range of polar itineraries set us apart as the foremost adventure company in the world.

We are looking to hire a Polar Travel Sales Advisor to join our team! Reporting to the Sales Manager, you’ll immerse yourself in a dynamic sales culture, showcasing your prowess in prospecting, upselling, and cross-selling to our esteemed clientele. Your mission? Drive results against targets, elevating our top-line growth while delivering outstanding customer service that goes above and beyond. Collaborating closely with our Global Customer Services team, you’ll play a pivotal role in curating unforgettable experiences for travellers worldwide.

What we’ll offer:

• Competitive salary with attractive commissions (55% OTE + Uncapped)
• Health benefits.
• Risk benefits (incl. life insurance)
• Flexible Schedule + PTO
• Discounts on travel with Travelopia and subsidiaries.
• Familiarization trip to the polar regions aboard our innovative cruise ships.

What you’ll do:

• Meet and exceed monthly sales targets while prioritizing outstanding customer service.
• Qualify and disqualify inbound leads efficiently, bringing to bear multiple channels including calls, emails, live chat, and Salesforce.
• Convert sales leads promptly and adeptly, adhering to standard operating procedures.
• Improve revenue by promoting and selling our wide range of products through upselling and cross-selling techniques.
• Initiate outbound relationship calls to travel agents and prospect lists, fostering valuable connections.
• Engage with travelers to discern their unique needs, ensuring each journey is perfectly tailored.
• Navigate the sales process seamlessly, adhering to established frameworks and methodologies.
• Provide post-sales support via phone and live chat, ensuring a smooth customer journey.

What you’ll bring:

• At least 3 years of experience in sales at the front lines, preferably in a sales-focused setting related to travel.
• Proficiency in English.
• A proactive approach to customer interactions, demonstrating initiative and expertise.
• Exceptional communication skills in English, both verbal and written.
• Flexibility to work varying shifts, including weekends and holidays.
• Proficiency in computer programs, with experience in reservation systems and CRM tools preferred.
• Strong organizational and time management abilities.
• Consistent track record of cross-selling to customers.
• Resilient with a passion for sales, customer service, and travel.
• Growth mindset with a dedication to continuous learning.

We believe people are happier and perform best when they can be their true selves and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable, and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions

Travelopia is committed to ensuring an inclusive work environment for all individuals. If you require accommodations to participate in the recruitment process, inform us here: Talent@Travelopia.com.

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