In the hospitality sector, staff are often the forefront of the business. When you’re working in hospitality, it’s important to make sure you give customers a great first impression.

This fully online course will help you brush up on essential skills for hospitality, including how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene.

You will also learn about legislation and guidance you need to know when working in this sector, as well as the professional personal standards you will need to maintain.

Qualification
NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Description
understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

Course content
Principles of Customer Service in the Hospitality Sector
Understand Effective Teamwork in the Hospitality Sector
Understand Legislation and Guidance Relevant to the Hospitality Sector
Understand Professional Personal Standards in the Hospitality Sector
Who is this course for?
This course is for anyone who is in the hospitality industry or those looking to increase their skills in customer service.

Requirements
The learner must live in England and be 19 years old or older. To enroll you must have your National Insurance number, a form of Identification, employment documents and details of your previous qualifications. This process can take 10-20 minutes.

Career path
This course is for anyone who wants to work in the hospitality sector.

Study Methods
Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

Duration